🔗Our Support Promise
If your support request is due to a bug in the latest version of Export-RecipientPermissions, Set-OutlookSignatures, the Benefactor Circle add-on, its documentation, or the provided components, support is free - no exceptions.
For all other questions, you will receive the same first-class support at a fair price.
🔗Rates and Value
Our hourly rate is EUR 210.00 net for consulting and support services. One man-day has 8 hours.
You are not just purchasing support, you are gaining access to our deep expertise as the developer, implementer, and consultant.
For us, support means not only delivering high-quality solutions quickly, but also sharing our knowledge so you understand the how and why.
This makes our support an investment in your team’s expertise, delivering immediate value.
🔗Scope and Priorities
The Benefactor Circle add-on and the Outlook add-in are products of ExplicIT Consulting, but not the free and open-source Set-OutlookSignatures.
We offer premium paid support for Set-OutlookSignatures.
We pass on part of your investment directly to the Set-OutlookSignatures project, thereby promoting the further development of the free open-source version.
If you prefer free community support for Set-OutlookSignatures, please open an issue on its GitHub page.
As stated on our homepage, documentation, quotes, and invoices, the license for the Benefactor Circle add-on does not include support, as support is rarely required and we aim to keep license costs fair.
Support requests from Benefactor Circle license holders are prioritized.
🔗Billing
Only actual time spent is invoiced, billed by the started hour.
Invoicing occurs monthly in arrears, with a 14-day payment term.
You may define a maximum number of work hours in advance.
🔗Availability
Support is available Monday to Friday (Austrian business days) via email and callback.
24/7 and on-call options are available upon request.
🔗General Terms and Conditions
Our General Terms and Conditions apply in full and without amendment.